AI-Enhanced Customer Service

Client:

Telecommunications Provider

Industry:

Telecommunications

Location:

United Kingdom

Company Size:

3000+ employees

Project showcase laptop mockup
Project showcase laptop mockup
Project showcase laptop mockup
Challenge:


  • Handle 100,000+ monthly customer inquiries

  • Reduce response times

  • Improve first-contact resolution

  • Maintain 24/7 support

  • Reduce support costs

Solution:

Developed an advanced AI customer service platform:

Technical Implementation:


  • Custom GPT model for telecommunications

  • Multi-language support system

  • Sentiment analysis engine

  • Customer intent prediction

  • Automated ticket routing

  • Integration with CRM

Key Features:


  • Natural language understanding

  • Context-aware responses

  • Real-time translation

  • Automated issue resolution

  • Escalation management

  • Performance analytics

Results:


  • Response Time: Reduced from hours to seconds

  • Resolution Rate: Improved to 85% first-contact

  • Customer Satisfaction: Increased by 48%

  • Support Costs: Reduced by 62%

  • 24/7 Coverage: Achieved with consistent quality

  • ROI: 380% in first year